First, it is important to write in a way that is engaging and easily digestible. The ability to craft clear, concise, and direct copy is a skill that takes practice. Second, one has to know how their writing informs and impacts the design of the medium in which they write. Understanding that writing operates within a medium's format, structure, user experience, and more is key. Both of these skills are about keeping your target audience in mind when writing. Writers should always ask themselves, 'What do you want people to know? How do you want them to feel? And, for most business writers, what do you want them to do?'"