<p><span class="p-body">Haugh brings a wealth of professional experience to her classroom, including work at The Knot Worldwide, <i>The New York Times</i>, NBCUniversal, and many other companies. In her courses, she uses real company case studies to help students understand how customer experience strategies are implemented and what works in practice. She observes how students approach challenges, then shares her perspective on what she has done in similar situations, giving them a clearer understanding of industry best practices.</span></p>
<p><span class="p-body">“Students get to see how theory plays out in the real world,” she explains. “It’s one thing to learn a concept, but seeing how it impacts actual business outcomes is invaluable.” Haugh also invites guest speakers from her professional network to give students direct exposure to leaders across industries, reinforcing the connection between academic learning and professional application.</span></p>
<p><span class="p-body">Haugh emphasizes that her NYU degree opened doors across industries and significantly expanded her network. After completing her master's, she landed a new position with a 50% increase in salary, thanks to the skills, knowledge, and experience she gained during her studies. Haugh notes that the learnings never go away, and it’s incredible to see how what she applied as a student now comes full circle in her teaching.</span></p>
<p><span class="p-body">Haugh encourages students to fully engage with the program’s resources, from career fairs and networking events to building strong relationships with peers, emphasizing that time flies and every opportunity can shape their future success.</span></p>