<p>For over a decade, John Moser has been a dedicated faculty member at NYU SPS, bringing a wealth of experience from his illustrious career in the hospitality industry. His journey into teaching was a natural progression from his role as chief marketing officer of a luxury boutique hotel company, where he frequently educated leaders on marketing strategies and guest engagement. This passion for teaching and sharing knowledge eventually led him to NYU, where he has been shaping future hospitality leaders by teaching courses in the <a href="/content/sps-nyu/explore/degrees-and-programs/ms-in-travel-and-tourism-management.html" title="MS in Travel and Tourism Management program">MS in Travel and Tourism Management program</a>.</p>

<p>Moser came to NYU after taking graduate courses at Harvard Business School. During this time, he worked on a case study about transforming a family-owned three-star hotel into a luxury property, which he then presented to Harvard students. This challenging and rewarding experience ignited his passion for teaching. A chance suggestion from a colleague to pursue teaching led to a guest lecture invitation from NYU, and soon after, a more permanent teaching role here at the <a href="/content/sps-nyu/about/academic-divisions-and-departments/jonathan-m-tisch-center-of-hospitality.html" title="Jonathan M. Tisch Center of Hospitality">Jonathan M. Tisch Center of Hospitality</a>.</p>

<p>The time he spends with students is what keeps Moser coming back to teach year after year. &quot;The more you put into it, the more you get out of it,&quot; he says, emphasizing the reciprocal nature of teaching. He values the opportunity to learn alongside his students, particularly through the various projects they undertake. One such project involved pairing students with event companies across the U.S. to create significant and memorable events, a task made even more relevant in the post-COVID era.</p>

<p>Moser is keenly aware of the ways in which the hospitality industry is constantly changing. He foresees significant advancements in automation and customization, driven by the rising expectations for personalized experiences. He teaches his students to view hospitality not just as a service but as entertainment, aiming to create memorable and unique experiences for guests. </p>

<p>It's no secret that luxury hotels have been creating customized experiences for guests for centuries, but Moser predicts that this will become the new norm for the industry as a whole, trickling down to mid-range hotels and even further down the chain.</p>

<p>A strong advocate for lifelong learning, Moser encourages his students to be curious and adaptable. He believes that staying ahead in the hospitality industry requires continuous learning and a willingness to innovate. Often bringing his real-world experiences into the classroom, he discusses recent events in his own career and asks students how they would handle the situations he has faced as a high-level professional. This approach keeps his classes dynamic and engaging, offering students a peek into some of the challenges of the industry.</p>

<p>Also passionate about sustainable hospitality, Moser notes that while the U.S. lags behind other parts of the world, there is a growing awareness and commitment to sustainability, particularly among younger generations.</p>

<p>These real-world examples help prepare students to become leaders in sustainable hospitality.</p>

<p>Moser advises prospective students to pursue what they love above all else. The hospitality industry offers numerous opportunities to excel and make meaningful connections with people. He stresses the importance of honing hospitality skills, as they are valuable throughout one's life. Additionally, he encourages students to build strong networks, learn from mentors, and remain open to new challenges and opportunities.</p>

<p>Optimistic about the future of the hospitality industry, Moser is driven by the innovative ideas and enthusiasm of his students. He believes that NYU SPS offers a unique learning environment enriched by the expertise of industry professionals and the vivacious energy of its students. As he continues to inspire and educate future leaders, he remains committed to making a lasting impact on the industry.</p> <p>Take your place at the center of all things sustainability and innovation in hospitality by pursuing an <a href="/content/sps-nyu/explore/degrees-and-programs/ms-in-travel-and-tourism-management.html" title="MS in Travel and Tourism Management">MS in Travel and Tourism Management.</a></p>